Help Center

FAQS

Shipping & Delivery

When will I get my order?

How much does shipping cost?

What shipping methods are available?

How do I track my orders?

Do you offer overnight shipping?

Incomplete Deliveries

Why is my order taking longer than expected?

Do you offer Drop Shipping services?

Returns, Exchanges & Refunds

What is your returns policy?

How do refunds work?

What if I change my mind?

Can I cancel my order?

What is your return address?

How long is the return process for faulty items?

I purchased the wrong headphones, can I exchange my them?

Shopping

Are Your Mobile Phones unlocked?

What Is Your Warranty?

An item is out of stock. What should I do?

I received a voucher/coupon code, how do I use it?

Do you price-match?

Do you sell gift cards?

Payments

Buy Now, Pay Later

How does zipPay work?

How does zipPay charge Me?

Are zipPay and zipMoney the same thing?

Do you offer Afterpay?

I have a zipPay limit, how do I purchase for more than the limit?

Buying with Bitcoin

Do you accept Bitcoin?

Buying with Paypal

Do I need a Paypal account to make a purchase?

Buying with Credit Cards

Do you accept Credit Cards?

A bit about us

Who is ZUMI Electronics?

Where are you located?

Where is your stock held?

Can I come visit?

Why are you different?

Do you offer Customer pick-up?

Contact us

What's your email?

TROUBLE SHOOTING

Setting up your Fitbit product

Selection of Fitbit How-To-Video's

Fitbit Charge 2 unboxing & setup

Which Fitbit size is right for me?

My Fitbit Isn't Working Properly, what can I do?

Tutorials, Tips & Guides

10 Reasons why Apple Airpods are the best earphones!

Review of UE Boom 2

Playstation 4 vs. Xbox One S?

I've heard of PS4 & XBox, but what Is the Nintendo Switch?

Apple are releasing a new Wifi Speaker, the Apple HomePod, should I get it?

Which Apple Watch size is best for me?

How do I pair a dualshock controller with my PS4?

How To Set up Your Google Home