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Shipping & Delivery

When will I get my order?

How much does shipping cost?

What shipping methods are available?

Do you ship to Parcel Lockers?

How do I track my orders?

Do you offer overnight shipping?

Incomplete Deliveries

Why is my order taking longer than expected?

Do you offer Drop Shipping services?

Returns, Exchanges & Refunds

What is your returns policy?

How do refunds work?

What if I change my mind?

Can I cancel my order?

What is your return address?

How long is the return process for faulty items?

I purchased the wrong headphones, can I exchange my them?


Are Your Mobile Phones unlocked?

What Is Your Warranty?

An item is out of stock. What should I do?

I received a voucher/coupon code, how do I use it?

Do you price-match?

Do you sell gift cards?


Buy Now, Pay Later

I only have $1,000 or $500 or $250 credit limit, can I do a co-payment?

How does Zip work?

Are zipPay and zipMoney the same thing?

How does Zip charge me?

Do you offer Klarna?

Do you offer Afterpay?

I have a zipPay limit, how do I purchase for more than the limit?

Buying with Bitcoin

Do you accept Bitcoin?

Buying with Paypal

Do I need a Paypal account to make a purchase?

Buying with Credit Cards

Do you accept Credit Cards?

A bit about us

Who is ZUMI Electronics?

Where are you located?

Where is your stock held?

Can I come visit?

Why are you different?

Do you offer Customer pick-up?


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