Help Center

In order to get your items to you as quickly as possible, we use some of Australia's largest freight providers such as Australia Post, Fastway Couriers, Toll Priority, Couriers Please, Allied Express, plus many others.

Standard shipping is FREE Australia Wide.

We offer FREE SHIPPING with Australia Post , Fastway Couriers, Toll Priority, Couriers Please, Allied Express, plus many more Australia Wide.

If you'd like your order to be shipped express with Auspost, please select this option at checkout.

No. Unfortunately due to the increase in fraudulent purchases involving Parcel lockers, we can no longer ship to them.

Should you require the use of a Parcel locker (with no alternative), please email us, requesting to use one, a copy of your Drivers license and confirmation that you are the account owner.

As soon as we have shipped your order, you will automatically receive a tracking notification update email.

Please note that on occasion it may take the shipping courier up to 12 hours for the website to update tracking details. Simply enter your tracking number into there website to track your item.

You can track your order on our website here

Australia Post can be found here

Fastway can be found here

Alliexpress can be found here

Couriers Please can be found here

Toll Priority can be found here

Unfortunately we don't offer overnight shipping as an option. But if you need something urgently, give us a call on 02 8542 7131 or email us and we will do our best to get your order out asap.

We are based in Sydney, so if you need something right away, we can arrange for you to collect your item from our office

What do I do if my order is incomplete? 

DO NOT accept delilivery

Please do not accept delivery of any item that appears to have been tampered with or damaged in transit, has any visible signs of misuse/tearing/holes in the packaging etc.

ZUMI cannot be responsible for any deliveries which later prove to be incomplete which have been signed for and accepted as complete.

Our processing times and shipping guidelines are simply estimates.

Unfortunately due to the nature of our products and exclusive brands in stock - we do not provide drop shipping services to Australians. If you would like to purchase individual products on behalf of your customers - that is fine, but we will not be able to offer wholesale pricing.

Change of Mind Returns

Your satisfaction is our number one priority however, please choose carefully as ZUMI does not accept return of goods where you have simply changed your mind or the product was not what you expected.

However, if you wish to return products in their original packaging and in saleable condition we will provide you with a store credit for the purchase price less the original delivery fee and a $25 restocking/admin fee.

Please contact us via email to authorise the Return; as no returns can be accepted without one.
We will provide you with a store credit only when we receive the returned product. Return postage is at your expense.
Store credits must be used within 12 months of issue. Store credits may only be used to purchase from ZUMI.com.au and are not redeemable for cash.

Faulty Product Returns

All products need to be assessed before any remedy can take place.

The available remedy will depend on whether the fault amounts to a major failure, where the product fault is difficult or potentially dangerous to determine in-store (for example if it is an electrical or software item), we will need to consult with the manufacturer or repair agent to determine the fault and resolution.

The manufacturer or their agent will determine whether a product has incurred a major or minor fault. 

If no fault is found, the product will only be returned to the customer after purchasing a returned shipping fee. 

Please refer to our Returns terms and conditions here for further information.

Once we have approved your refund, it may take up to 7 business days to process your refund.

Refunds will be issued to the original Credit Card/PayPal/zipPay account used for the purchase.

Refunds are usually processed on the Monday following approval.

Your satisfaction is our number one priority however, please choose carefully as ZUMI does not accept return of goods where you have simply changed your mind or the product was not what you expected.

However, if you wish to return products in their original packaging and in saleable condition we will provide you with a store credit for the purchase price less the original delivery fee and a $25 restocking/admin fee.

Remember once a product has been opened, it is no longer in a saleable condition.

Please contact us via email to authorise the Return; as no returns can be accepted without one.
We will provide you with a store credit only when we receive the returned product. Return postage is at your expense. Store credits must be used within 12 months of issue. Store credits may only be used to purchase from ZUMI.com.au and are not redeemable for cash.

All orders placed are considered final and any requests for cancellation will automatically be subject to a $25 admin fee. Once an item has already shipped, store credit will be provided as long as the item is returned to us and is confirmed unopened, unused and in original sealed wrapping (if applicable) and in a saleable condition. (and will be subject to a $25 admin fee).

Once your Return has been approved, please return to us at the following address:

Zumi Returns
PO Box 771
Rose Bay
NSW
2029

We suggest returning to us via a tracked postage method with signature

By far the quickest method is for you to deal directly with the manufacturer as it avoids shipping the faulty item back to us, our assessment and then passing it onto the manufacturer.

However, should you wish for us to assist, the process can take anywhere from 4-6 weeks, so please be patient.

Please be aware, that once opened, due to hygienic reasons, no headphones or earphones will be considered for exchange.

Even if the headphone/earphones have not been used, they cannot be exchanged once opened or the cellophane wrapping removed (where applicable).

YES! All our mobile phones are network unlocked and genuine Australian stock

All our products are genuine Australian stock and as such come with a full manufacturers warranty (which varies by product).

Email us here and we will do our best to either get you one or keep you updated on when more stock is coming in.

On the "Checkout" Page, simply enter the coupon code under "discount" and then apply it

Check this link

We don't usually price match. Many retailers have "loss leaders" to get customers into their stores and are able to lower prices accordingly in the hopes that they buy other items as well.

We constantly monitor our pricing and offer our best price at all times.

However, give us a call on 02 8542 7131 or email us and we will try help you out where we can.

YES we do. They can be found here

Yes, you can and its super easy.

Why you should shop with Zip (Formerly zipPay)

• Pay Later for the best deals on electronics available online with no credit card, no deposit, and no interest ever.
• Pay Later for the best tech brands with monthly or weekly payments
• Get up to $1,000 shopping account to shop online anytime
• Risk Free and Always interest free

Why you should shop with Zip (Formerly zipMoney)

• Pay Later for the best deals on electronics available online with no credit card and no deposit.
• Pay Later for the best tech brands with monthly or weekly payments
• Get up to $3,000 shopping account to shop online anytime
• Risk Free and Always interest free period

How to shop with Zip

Buy the latest electronics at ZUMI and checkout with Zip 

Create your account and confirm purchase

Zip pays ZUMI on your behalf right away

Your order will be processed immediately, and you'll receive your electronics immediately

You pay off your balance over time

Easy flexible payments that suit your lifestyle ensure you are always purchasing the right electronics available at the right time.

*Read more about  Zip here

No....But 

zipPay and zipMoney are part of the same company, but they are seperate payment methods.

ZUMI.com.au offers both zipMoney and zipPay.

ZUMI-X.com.au (our sister site) offers zipMoney too.

You can purchase any product using either zipPay or zipMoney

Easy flexible payments that suit your lifestyle ensure you are always purchasing the right electronics available at the right time.

You pay off your balance over time.

Zip works like an account. For all purchases you make during a month you receive a statement with your closing balance on the 1st day of the following month. You have until the end of the month to pay off your balance for the account to remain fee free.

Should you wish to carry your balance into the next month, you simply pay a small $6 monthly account fee. No balance - no fee!

No. Our preferred method is zipPay or zipMoney. 

You can also check out our sister site ZUMI-X for great Tech products.

If you have a credit limit of $250, $500 or $1,000 but would like to purchase an item in excess of that amount, you Can!

Simply make a co-payment

Checkout as usual with zipPay and you will be prompted to pay the additional amount with your debit/credit card.

or

simply use your zipMoney account (or sign up for one) which offers a higher limit

Yes. We sure do! We're Australia's only online electronics store that allows you to purchase mobiles, laptops, gaming and more with Bitcoin using our payment gateway BitPay

Once you've added your products to cart - all you need to do is select BitPay at checkout and complete the process of transferring your Bitcoin to the address listed on the checkout page.

BitPay also gives you the ability to setup your own online wallet if you do not yet have one setup.
Find out more about what Bitcoin is and how ZUMI accepts BTC for all orders?

*Please note that on some occasions your payment may take 1-3 Business days to clear and orders can only be shipped once payment has cleared

Unfortunately, No

No, you do not.

Simply checkout with Paypal and charge your Debit/Credit card.

We operate from the eastern suburbs of sunny Sydney

Our address is:

We hold stock in various warehouses countrywide, but most is dispatched from Sydney

We are an office and not a retail shop. But If you are collecting a package, simply let us know; we love to meet our customers.

 For the best brands in electronics, laptops, gaming gear and gadget - available to buy now, and pay later with no interest ever - Shop at ZUMI. Australia's only online - always interest-free tech boutique.

We believe in delivering nothing short of the best to ourselves, and most importantly, to you. And in keeping with this underlying philosophy, every product we sell at ZUMI is an expression of gratitude from us and our senses. 

ZUMI seeks out products that raises the bar in audio and visual output. We uncover the goods that stand out in the crowd constantly being flooded out by average consumer electronics. Times change so fast these days, and you can't wait til it's too late.

ZUMI is 100% Australian owned and operates from the sunny shores of Sydney

Our team has more than just an "eye" for crisp, quality, sleek design - but a passion for it. We embrace modernity, complexity, yet seek the minimalism with perfect detailing. Mix that together with constant user-testing, examining endless reviews, and we arrive at the perfect destination of the best in contemporary technology with ultimate functionality available to buy online with flexible interest free payment plans.

The team objective at ZUMI is to review and curate technology products of the highest quality. Always exceeding expectations in design, engineering and innovation and offering the most flexible, fastest, and easiest way to pay with zipPay.

ZUMI is that shining light in a world flooded with cheap, pointless, and fragile electronics. Successfully focussed on experience, creativity, quality, durability. Allowing customers to always make the right purchase in the right time and pay later - always interest free.

Sure...purchased and item, but don't want it to be delivered.

support@zumi.com.au

02 8542 7131

See Fitbit's website for some awesome video's to get you started

See this handy YouTube Video here for an unboxing, easy setup and Summary.

A handy way to measure your wrist is to find a piece of string or shoelace, wrap it around your wrist about two fingers below your wrist bone. Once you've done that, measure how long the piece of string is. Once you have that information, you're ready to match your wrist size with a Fitbit band size below

SIZING GUIDE

Fitbit Flex

The Flex comes packaged with a wristband of each size, so you don't have to worry about buying the wrong size!

• Small: fits wrists that are 5.5 to 6.5 inches (139 mm - 165 mm) in circumference
• Large: fits wrists that are 6.5 to 7.9 inches (165 mm - 200 mm) in circumference
  

Fitbit Alta & Fitbit Alta HR

• Small: fits wrists that are 5.5 to 6.7 inches (140 mm - 170 mm) in circumference
• Large: fits wrists that are 6.7 to 8.1 inches (170 mm - 206 mm) in circumference
  

Fitbit Blaze

• Small: fits wrists that are 5.5 to 6.7 inches (140 mm - 170 mm) in circumference
• Large: fits wrists that are 6.7 to 8.1 inches (170 mm - 206 mm) in circumference
  
  

Fitbit Charge 2

• Small: fits wrists that are 5.5 to 6.7 inches (1340 mm - 170 mm) in circumference
• Large: fits wrists that are 6.7 to 8.1 inches (170 mm - 206 mm) in circumference

Here is a great link to various troubleshooting tips, including how to reset your fitbit. If your tracker has one of the following problems, it may be fixed by a restart: Your tracker isn't syncing Your tracker isn't responding to button presses, taps, or swipes Your tracker is charged but doesn't turn on Your tracker isn't tracking your steps or other stats

Here is a fantastic Article to help decide whether these revolutionary earphones are just what you need.

Looking for  new speaker? This awesome review here may just make up your mind.

IMPORTANT QUESTIONS TO CONSIDER

1. What console do my friends have?

Multi player is not supported across platforms so if you want to play online with your friends, you need to have the same console.

2. There is a game that I have heard about that I want?

Some games are unique to PS4 or Xbox. Make sure you know which console the game you want is available on.

(Both the PS4 and Xbox One now have substantial games libraries. The PS4 has just over 1200 games, of which over 100 are exclusives, while the Xbox One has only about 876 games, of which just 30 are exclusives).

3. Can I use some cheap games from an older model console?

A point in Xbox’s favour is that its backwards compatibility is currently in a far better state than the PS4’s. Although you can’t play every Xbox 360 game that was ever released during the console's 10-year lifespan, there’s an ever-increasing list of 360 games that will work on the Xbox One S. 

At this point, most of the games that are being released are available across both consoles, however, both still have exclusive titles that could make one or the other a more worthwhile investment depending on your priorities.

The latest PS4 sales numbers continue to show Sony with a comfortable lead, crossing 50 million sold over the course of its lifetime. That's compared to just 24 million Xbox One consoles sold as of October 15, 2016.

Xbox One S vs PS4 Pro Games

Both have excellent exclusives.
More games than ever before are now multi-platform.

Graphics are only important if you want to play the games in the first place, and although both consoles have a number of excellent exclusives, there's also a great deal of overlap in the games available. 

Recently the Xbox One has seen some great exclusives come its way. We’ve seen the Gears of War series make a fantastic comeback with Gears of War 4, and Forza Horizon 3 has delivered some fantastic arcade racing action. 

Xbox is also the home of the Halo series, and while the games haven’t been quite the same since development duties passed from Bungie to 343 Industries, Halo 5 was still an excellent shooter in its own right. 

Inside the box

All Xbox One boxes contains an HDMI cable and stingy 14-day free trial for Microsoft's Xbox Live Gold online service. There's no USB charging cable, as the Xbox One controller uses batteries out-of-the-box.
Inside the PS4 box is the console and one DualShock 4 controller. Wires include an HDMI cable (Sony learned its lesson after backlash for not including one with the PS3) and a micro-USB cable for the controller (which is rechargeable).
Don't throw out the box right away. Tucked inside is a 30-day subscription to PlayStation Plus and a wired mono earbud.

Making a decision

The look of the console, the feel of the controller and the appeal of the games list are the main differences from which consumers will decide on PS4 and Xbox One. However, there are other factors at play one should consider before buying into a new system. At the top of that list is a significant question: Where do most of your friends play?

Since there's no such thing as cross-platform multiplayer, you may be split up when playing Call of Duty on PS4 when all of your friends own it for Xbox One.

Both Microsoft and Sony are charging for multiplayer this console generation, whereas PS3 gamers got to log into matches Scott-Free.

An incredible forward thinking console from Nintendo that allows you to fully immerse yourself in portable technology.

It looks like Apple are doing it again; but this time changing the way we listen to music.

Checkout this introductory video for the upcoming Homepod.

We will know more information as soon as the reviews are out.

• Band with 38mm case fits 130mm to 200-mm wrists
• Band with 42mm case fits 140mm to 210-mm wrists
  

Press the PS button on the controller, and then select a user.

The first time you use a controller, you'll need to pair it with your PS4™ system.

Up to four controllers can be used at the same time. When you press the PS button, the light bar will glow in a uniquely assigned colour. The colour that is assigned depends on the order in which each user presses the PS button. The first controller to connect is blue, the second is red, the third is green, and the fourth is pink.

Pairing a device

The first time you use a controller or when you want to use the controller on another PS4™ system, you'll need to pair it with the system. Connect the controller to your system with a USB cable while the system is on.

When you want to use two or more controllers, you must pair each controller separately.

Charging

The controller battery charges when you connect the controller to your PS4™ system with a USB cable. The system must be turned on or in rest mode. The charge level of the battery appears on-screen when you press and hold the PS button.

While the system is in rest mode, the light bar slowly blinks orange. When charging is complete, the light bar turns off.

It takes approximately 2 hours to charge the controller when the battery has no remaining charge.

Charge the controller when the temperature is between 10 °C and 30 °C (50 °F and 86 °F). You might not be able to efficiently charge the controller at other temperatures.

You'll need to completely charge the controller at least once a year to keep it functioning properly.

Battery life varies depending on how you use the controller and the environment in which the controller is used and stored.

To charge while the system is in rest mode, select an option other than [Off] in  (Settings) > [Power Save Settings] > [Set Features Available in Rest Mode] > [Supply Power to USB Ports].

Check out this great step-by-step guide here

If your Fitbit Charge 3 becomes unresponsive, follow these simple steps:

• Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.

• Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.

• Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.

• Unplug your tracker from the charging cable.